General Manager Workshop

General Manager Workshop

2017 WORKSHOP SCHEDULE

  • SEPTEMBER 13-15 / Dallas, TX

JEFF HOSTED 3 STANDING ROOM ONLY WORKSHOPS AT NADA 2011!  WITH 850+ ATTENDEES IN TOTAL, HE CAN BOAST OF THE HIGHEST ATTENDED WORKSHOPS AT THE CONVENTION!  IF YOU WERE ONE OF THOSE TURNED AWAY – OR YOU WOULD LIKE TO HEAR MORE – REGISTER FOR AN UPCOMING GENERAL MANAGER WORKSHOP SESSION!

GENERAL MANAGER WORKSHOP facilitated by Jeff Sacks.  Making Good General Managers, Great General Managers – A 360 degree dealership perspective.

Workshops held in predetermind locations (hotels) around the United States.  This program can also be customized for dealership groups.

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TESTIMONIALS

“Excellent course!  Lots of actionable items.  Your real world experience makes you very believable.” – General Manager “to be”, Large Domestic Dealership in Midwest

I really enjoyed the GM Workshop!  It answered a lot of questions and gave me good thought starters.  I have a lot of work and can see an improved bottom-line.”  - General Manager, Southeast

“I enjoyed and learned from the depth of your knowledge.  This was my first experience with the GM’s duties.  This was an excellent class!”  - General Manager, West Coast

Absolutely wonderful!  Coming up in the sales side of the business, I learned what questions to ask regarding fixed operations.”  - California Dealer

This intensive course was a perfect fit for my busy schedule and has helped me get my hands around all the departments of the dealership in just a couple of days.”  - General Manager, Northeast Import Dealership

I sent my General Sales Manager to the GM Workshop recently and he came back fired up and ready to go!  He now has a good knowledge of all the other departments besides just the sales department.  I think this will greatly improve inter-departmental relations and make him appreciate the challenges of the other departments.  As part of his continuing education, I am now confident in turning over some of my tasks to him.  This course is a MUST for any top level manager that does not completely understand all aspects of a dealership.” - Texas Ford Dealer

Course Objective

This course is designed for General Managers and potential General Managers of automobile dealerships.

  1. The intent of this workshop is for participants to gain additional knowledge and expertise about total dealership operations and leadership skills. This is done through the use of customized resource materials, case studies, the sharing of best practices and a comprehensive General Manager checklist, by department.
  2. The leadership skill sets of the attendees will be sharpened by the sharing of implementation strategies that will create employee buy-in and facilitate change.
  3. The operational performance, key metrics and ‘best in class’ processes of the following departments will be addressed during this workshop:
    • Accounting office
    • Service department
    • Parts department
    • Pre-owned department
  4. The following strategic and continually evolving dealership-wide initiatives and processes will be addressed during this course:
    • Internet Activities:
      1. Which internet sales models are currently being used nationwide and which one will be the most effective for your dealership.  What control mechanisms are being used in order to optimize opportunities.
      2. Which internet service model makes sense for your dealership.
    • Customer Retention Strategies:
      1. Adopting a customer contact blueprint that leads to higher customer retention in sales and service.
      2. Managing customer defections.
    • Pay Plan Design & Development:
      1. Sharing of innovative and successful pay plans that stimulate higher productivity, improved expense controls, team work, customer retention and higher CSI.

Course Curriculum (contact our office at 800.867.2160 or asmith@jeffsacksauto.com for a detailed course curriculum, testimonial sheet and registration packet)

  1. Service Department
  2. Pre-Owned Department
  3. Internet Activities
  4. Parts Department
  5. Accounting Office
  6. Customer Retention Strategies
  7. Pay Plan Management & Design
  8. How to Implement Change

Course Facilitator

Jeff brings over 30 years of real life retail automotive experience to this course. His clients include manufacturers, public auto companies and many of the most successful private dealer groups. This is not theory, but the necessary elements required to successfully operate a retail automotive dealership in today’s business environment. Jeff has been training automobile General Managers in a formalized setting for 20+ years. The feedback on his workshop for automotive General Managers has been overwhelmingly positive with many senior dealer executives using this forum to ‘fast track’ their General Managers to a higher level of knowledge, understanding and performance. Many General Managers will attest to returning to the dealership after having attended this course with a vastly improved understanding of dealership operations and a ‘road map’ on how to monitor, manage and improve departmental operating standards, protocols and performance.

Questions?  Please contact us at 800.867.2160, 858.273.8085 or asmith@jeffsacksauto.com