Virtual Training: Service Management

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Virtual Training Service DepartmentNot sure what all of those terms in service mean? Want to know what to pay your service advisors? Don’t know what management reports to look at to keep performance on track by isolating areas of opportunity and/or concern? Need help increasing your labor hours produced and protecting and/or increasing your labor gross margins? Don’t understand how to manage repair order cycle time, reconditioning protocols and warranty receivable management? Look no further!

This course consists of 3 modules split into various chapters ranging in manageable learning chunks between 5 and 10 minutes. Many of the chapters conclude with testing exercises.

MODULE I: General Manager Series – Service: The Service Fundamentals

This module starts with the basics – glossary of service department terms – and then quickly builds, block-by-block, to an understanding of the key operating levers that produce service department gross and to an awareness of what important management reports you should use consistently in order to keep performance on track. The module concludes with the sharing of service industry guidelines and metrics that you should expect from your service department and the most effective service management report that will clearly help you isolate areas of opportunity and/or concern.

MODULE II: General Manager Series – Service: How to Improve Labor Gross (& net profit) in the Service Department

To improve service department net profit performance requires an increase in labor hours produced and a protection and/or increase of labor gross margins. During this module, you will be exposed to ‘best in class’ processes on how to improve gross profit margins, as well as proven and effective methods on how to increase the dealership’s service retention rate. Techniques to increase service advisor and service technician productivity, while at the same time reducing service department bottlenecks and enhancing the customer transaction experience, are important elements that will be shared during this module.

MODULE III: General Manager Series – Service:  Pay Plans, Personnel Management & Service Department Checklist

The teaching elements in this final module address repair order management, including repair order cycle time, reconditioning protocols and warranty receivable management. Designing effective linked pay plans that will help increase service department performance and customer retention will be shared in this module as well as how you, as a general manager, can become a strategic partner in improving service advisor productivity by addressing certain key issues on a monthly basis.

Jeff Sacks Auto - Order Now

Tel: (858) 273-8085   |   Toll free: (800) 867-2160   |  Email: questions@jeffsacksauto.com

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GM Virtual Training Series: Accounting & Financial Management

Jeff Sacks Auto - Order Now

Don’t understand where the numbers come from or what they mean? Need help reducing the amount of cycle time it takes to convert a sale into cash. Want to learn the vitally important techniques to monitor and manage each current asset at the dealership? Look no further, as this course will be invaluable to you.

This course consists of 3 modules split into various chapters ranging in manageable learning chunks between 5 and 10 minutes. Many of the chapters conclude with testing exercises.

MODULE I: General Manager Series – Accounting & Financial: Overview of Financial & Accounting Fundamentals:

In order to fine tune your financial analytical skills, it is important to understand where the numbers come from, what they mean and, vitally important, what reports to look at. The important relationship between inventories, gross profit and cost of sales adjustments, or write offs, and the impact they have on the integrity of the numbers will be addressed, as well as techniques to improve the month end reporting accuracy. A deeper understanding of these various elements and how they interact will lead to a strategic approach to improved dealership cash flow, increased asset turn, a reduction in idle asset build up and exposure to slimmer sales margins.

MODULE II: General Manager Series – Accounting & Financial: Balance Overview of Financial Management Disciplines:

Compressing the cycle time it takes to convert a sale into cash is an important dealership cash flow imperative. ‘Best in class’ techniques will be shared in this module illustrating how to improve dealership cash flow, as well as measuring, monitoring and managing these receivables from industry guide levels to exception reporting protocols. The session concludes with pointers on how to conduct a successful asset management meeting using the proper exhibits to easily isolate areas of opportunity.

MODULE III: General Manager Series – Accounting & Financial: Overview of Asset Management Techniques & Guidelines:

This module will address what techniques to use to monitor and manage each important current asset in the dealership and this, in turn, will improve the dealership’s cash flow, asset turn and return on investment. Upon the completion of this module, you will become an effective asset manager armed with the necessary knowledge and tools to improve asset utilization and accounting reporting, and reduce the dealership’s financial exposure.

Jeff Sacks Auto - Order Now

Tel: (858) 273-8085   |   Toll free: (800) 867-2160   | 

Email: questions@jeffsacksauto.com

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GM Virtual Training Series: Parts Management

Jeff Sacks Auto - Order Now

Not sure how to prevent parts obsolescence?  Having trouble understanding stock orders, parts price increases and physical parts inventory counts?  Wondering what to pay your parts staff?  Look no further!

This course created by Jeff Sacks is specifically designed for general managers (or general managers-to-be) who would like to be more involved in the daily operations of the parts department. 

This course consists of 3 modules split into various chapters ranging in manageable learning chunks between 5 and 10 minutes. Many of the chapters conclude with testing exercises.

MODULE I: General Manager Series – Parts: Understanding Parts Inventory Fundamentals

This module will review the fundamentals of parts inventory management, including a glossary of parts terminology that has important implications at the dealership level. Discussions include what creates parts obsolescence and what report can be used to effectively control the largest contributor to that obsolescence.

MODULE II: General Manager Series – Parts: Understanding the Financial Fundamentals of the Parts Department

Having previously reviewed parts inventory management in module I, this module will address those accounting practices that are unique to the parts department – the elements that impact gross profit and are generated via stock orders, parts price increases and as the result of reconciliation of the physical parts inventory count.  Module II concludes with a review of an effective management report that should be looked at each month with your parts manager, as it tracks the metrics essential to having a successful parts department.

MODULE III: General Manager Series – Parts: Parts Department Profitability

In this final module of the parts series, we address the parts department guidelines that are used to measure department performance, including margin management, personnel productivity and asset management thresholds.  In addition, we discuss what needs to be in place to prevent parts obsolescence and what steps have to be taken to transform an unwieldy inventory with high obsolescence into a responsive inventory with minimal obsolescence. This module concludes with pay plans as they pertain to the parts department, best practices and internal controls.

Jeff Sacks Auto - Order Now

Tel: (858) 273-8085   |   Toll free: (800) 867-2160   | 

Email: questions@jeffsacksauto.com

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GM Virtual Training – Complete Course (Bundle)

Jeff Sacks Auto - Order Now
This complete 3-part training course – Service, Parts, and Accounting & Financial Management - was created completely by Jeff Sacks using a ‘building block’ approach. It starts with the basics - an understanding of how each department operates – and is followed by what are the elements needed to monitor, manage and control and, finally, concludes with how to use what is learned and incorporates ‘best practices’ to generate gross, additional cash flow and improve personnel productivity. It is specifically designed for general managers or potential general managers with variable experience, coupled with a need for additional exposure to fixed and financial elements.

Tel: (858) 273-8085   |   Toll free: (800) 867-2160   | 

Email: questions@jeffsacksauto.com

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